Privacy Policy
Effective Date: 01 January 2025
At Kids Castle, we are steadfast in our commitment to safeguarding your privacy. This Privacy Policy delineates the methodologies we employ to collect, utilize, disclose, and protect your personal information when you engage with our services. By accessing our website, booking our services, or interacting with us in any capacity, you consent to the practices described herein. This Privacy Policy is intended for customers and users based in New Zealand and complies with the Privacy Act 2020.
We may collect various categories of information, including but not limited to:
Personal Information: Such as your name, postal address, email address, telephone number, and payment details, provided during bookings or inquiries.
Usage Data: Including your IP address, browser type, operating system, referral URLs, and details about your interactions with our website.
Communication Records: Encompassing any correspondence or inquiries submitted via email, web forms, or social media platforms.
Child Information: With verifiable parental consent, we may collect personal information from children under 13, strictly for the purpose of providing our services.
The information we collect is utilized for purposes including:
Service Delivery: To process and manage bookings, facilitate payments, and provide requested services.
Customer Support: To address inquiries, provide assistance, and enhance user experience.
Communication: To dispatch confirmations, updates, and, with your consent, promotional materials.
Analytics: To analyze website usage, improve our services, and develop marketing strategies.
Legal Compliance: To fulfill legal obligations under New Zealand laws, enforce our terms of service, and resolve disputes.
We do not sell or rent your personal information. However, we may disclose information to:
Service Providers: Trusted third-party entities that assist in payment processing, marketing, data analysis, and website hosting, bound by confidentiality agreements.
Legal and Regulatory Authorities: As required by New Zealand law, or to protect our rights, property, or safety, and that of our users or others.
Event Collaborators: Partners involved in the organization or execution of events, strictly as necessary for service provision.
We implement robust security measures to protect your information, including:
Encryption: Utilizing advanced encryption protocols for data transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel who require it for operational purposes.
Regular Audits: Conducting periodic security assessments to identify and mitigate potential vulnerabilities.
Despite our rigorous efforts, no method of data transmission over the internet or electronic storage is entirely secure; thus, absolute security cannot be guaranteed.
Under the Privacy Act 2020, you are entitled to:
Access: Request a copy of the personal data we hold about you.
Rectification: Seek correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal or contractual constraints.
Restriction: Limit the processing of your personal data under certain circumstances.
Objection: Object to the processing of your data for direct marketing purposes.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the information provided in Section 10.
Our website employs cookies and analogous technologies to:
Enhance User Experience: By remembering your preferences and facilitating seamless navigation.
Performance Analytics: To monitor and analyze website performance and usage patterns.
Targeted Advertising: To deliver content and advertisements tailored to your interests.
You may configure your browser settings to refuse cookies; however, this may impede certain functionalities of our website.
Our website may contain links to external websites or services not operated by us. We bear no responsibility for the privacy practices or content of these third-party sites. We advise reviewing their privacy policies to understand how they handle your information.
Protecting the privacy of children is paramount. In compliance with the Children’s Act 2014, we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware of unauthorized data collection from a child under 13, we will promptly delete such information. Parents or guardians with concerns should contact us as outlined in Section 10.
Your information may be transferred to, and maintained on, servers located outside New Zealand, where data protection laws may differ. By providing your information, you consent to such transfers, with the understanding that we will take all reasonable steps to ensure your data is treated securely in compliance with New Zealand laws.
We may amend this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
For inquiries or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Kids Castle
92 Queens Drive, Lower Hutt Wellington 5010
[email protected]